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Frequently Asked Questions

  • What is your cancellation policy?
    We require 24 hours notice for cancellations and 48 hours notice for group bookings of 4 or more guests . The full price of your service(s) will be charged for all late cancellations, rescheduling or no shows. Credit card details are required to secure the booking. No charges will be applied if canceled within the cancellation policy period.

Hours

Heavenly Spa by Westin™ & Heavenly Steam Room

Mon - Sat: 9:30am-5:30pm
Sun: 10am - 4:30pm

Nautilus Pool & Bar

Open Daily: 6am-9pm

WestinWORKOUT® Fitness Studio

Open 24 hours