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Frequently Asked Questions

  • Where can I purchase a Gift Voucher?
    Where can I purchase a Gift Voucher?

    You can purchase a Heavenly Spa Gift Card at our Spa or alternatively, The Westin Brisbane online gift vouchers can be redeemed in Heavenly Spa by Westin.

    For a Heavenly Spa Gift Card, please contact us on heavenlyspa.brisbane@westin.com.  

    For a The Westin Brisbane Gift Vouchers, please click here.
  • Can I use the hotel pool or steam room when I visit Heavenly Spa?
    Can I use the hotel pool or steam room when I visit Heavenly Spa?
    Yes, guests of Heavenly Spa by Westin have access to The Westin Brisbane's pool and steam room for any treatments 60 minutes or longer
  • Do you offer Valet Parking?
    Do you offer Valet Parking?
    Yes, we offer complimentary valet parking at The Westin Brisbane for any treatments 60 minutes or longer.
  • How early should I arrive to my appointment?
    How early should I arrive to my appointment?
    We encourage you to arrive 45-60 minutes before your appointment to complete a consultation form and relax into your spa experience.
  • What is your cancellation policy?
    What is your cancellation policy?
    We require 24 hours' notice for changes, rescheduling or cancellations for our a la carte services and 48 hours' notice for group bookings. The full price of your service(s) will be charged for all late cancellations, rescheduling or no shows. Please keep in mind that arriving late for a spa service may require us to shorten the length of the treatment with full charges applied, so as to not inconvenience other guests.
  • Do you take walk in appointments?
    Do you take walk in appointments?
    Reservations on day of service and walk-in appointments are always welcome. We encourage our guests to book appointments in advance to ensure preferred treatment or therapist availability. All reservations must be secured with a credit card, hotel room number or gift voucher number. To make a reservation, please call 07 3557 8830. A 1.5% surcharge will be applied to all credit card payments.
  • What are your cleaning protocols?
    What are your cleaning protocols?

    We are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates. 

    For more information on the Heavenly Spa's cleaning protocols, please contact us directly on heavenlyspa.brisbane@westin.com

    For more on Marriott International’s Commitment to Clean, please click here.

  • Do you have any age requirements?
    Do you have any age requirements?
    Guests of the Heavenly Spa must be at least 16 years of age for the use of the locker rooms, fitness facilities and spa treatments. A parent or guardian will need to be present when minors between 16 - 18 receive services or use the facilities.
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