FAQs About The Experience at Heavenly Spa

Yes, guests of Heavenly Spa by Westin have access to The Westin Brisbane's Nautilus Pool & Bar plus Heavenly Steam Room for any treatments 60 minutes or longer.

Receive a 50% discount on our casual valet rates, bringing the total to just $30 per visit. Simply present your parking ticket at Heavenly Spa reception for validation.

Please arrive 15 minutes before your appointment to complete your initial consultation prior to treatment. Late arrivals will shorten the time allocated for your treatment.

We require 24 hours notice for cancellations and 48 hours notice for group bookings of 4 or more guests . The full price of your service(s) will be charged for all late cancellations, rescheduling or no shows. Credit card details are required to secure the booking. No charges will be applied if canceled within the cancellation policy period.

We encourage our guests to book appointments in advance to ensure preferred treatment or therapist availability. All reservations must be secured with a credit card, room number or gift voucher. To make a reservation, please call +61 (7) 3557 8830 or visit heavenlyspabrisbane.com.au. Guests staying at The Westin Brisbane may also call Service Express (#9) from your hotel room.

Guests must be a minimum 16 years of age for the use of the locker rooms, Heavenly Steam Room, fitness facilities and spa treatments.

Thanks to the Spa's central location, it's a short walk to most local attractions in Brisbane City. Please refer to the guides below for more information.

- Kayak

- Westin

Please contact our team if you are pregnant or have other significant health considerations when booking your treatments.

While our treatments are designed to leave you feeling renewed in body and mind, they are not eligible for private health-care rebates at this time. We invite you to simply relax, unwind, and enjoy the experience.

We do not offer remedial or sports massage as these are considered specialised, clinical or therapeutic treatments. Our spa focuses on relaxation and wellness experiences.